Originally Published: October 20, 2019

Last Updated: October 8, 2026

Effective Date: October 8, 2026

Website: https://www.webtulz.com

Terms URL: https://www.webtulz.com/terms

1. INTRODUCTION

These Terms and Conditions govern the purchase, delivery, use, and management of website services provided by Webtulz IT Solutions ("Webtulz," "we," "us," or "our").

By purchasing or using Webtulz services, customers agree to these Terms and Conditions, subject to applicable Philippine laws.

2. WEBSITE SERVICES

Webtulz offers three primary website plans:

SOLO — ₱888 One-Time

• 1-page website
• One-time done-for-you (DFY) initial setup
• Initial DFY setup of up to 6 sections and 6 images
• Webtulz subdomain
• Secure hosting and SSL
• Editor access after handover
• Estimated delivery: 24–48 hours
• No monthly or annual fee for included hosting

HERO — ₱3,999 Per Year

• 1-page professional website
• One-time done-for-you (DFY) initial setup
• Initial DFY setup of up to 12 sections and 12 images
• One .COM domain
• One business email account (5GB)
• Secure hosting and SSL
• Editor access after handover
• Add posts and pages using the supported publishing format
• Estimated delivery: 2–3 days

CORE — ₱7,999 Per Year

• 3-page professional website
• One-time done-for-you (DFY) initial setup
• Initial DFY setup of up to 24 sections and 24 images
• One .COM domain
• One business email account (10GB)
• Secure hosting and SSL
• AI Text Assistant
• Editor and design access after handover
• Expandable website platform
• Estimated delivery: 5–7 days

All prices are in Philippine pesos (PHP).

2.1. Initial Website Setup

The done-for-you (DFY) initial website setup is provided once upon activation of the purchased plan.

The number of sections and images included in each plan applies to the initial DFY website setup.

Additional website setup, redesign, or modifications beyond the purchased plan's inclusions may be subject to separate charges and customer approval.

2.2. One-Time and Annual Plans

SOLO is a one-time payment plan that includes website hosting on a Webtulz subdomain without monthly or annual hosting renewal fees.

HERO and CORE are annual plans. Their yearly renewal fees cover the continued provision of bundled services, including:

• Continued .COM domain registration and renewal
• Continued business email hosting
• Continued website platform access and hosting
• Applicable platform features and services included in the purchased plan

Annual renewal does not include another complimentary DFY website setup, redesign, or additional development work.

2.3. Non-Renewal and Website Continuity

If a HERO or CORE customer chooses not to renew, the included .COM domain and business email services will no longer be maintained under the expired plan.

However, upon customer request, Webtulz may continue hosting the existing website under an available Webtulz subdomain, such as:

yourbusiness.webtulz.site

This arrangement does not require an annual hosting renewal fee for continued website hosting provided under the applicable Webtulz subdomain service.

Customers are encouraged to request website continuity before their annual plan expires. Requests made after expiration are subject to the continued availability of the website and its associated data.

Website continuity is subject to technical feasibility, applicable platform limitations, and Webtulz's service conditions.

The non-renewed website may have different features, access permissions, and functionality from the original HERO or CORE plan.

This arrangement does not include continued .COM domain registration, business email services, or another complimentary DFY website setup.

2.4. Service Availability and Changes

Current plan inclusions, available add-ons, and applicable charges are published through official Webtulz channels.

Webtulz may update its service offerings, features, and pricing, subject to applicable law and existing customer agreements.

3. ORDERS AND PAYMENTS

3.1. Payment is required before paid website setup begins unless otherwise agreed in writing.

3.2. Payments may be processed through authorized payment providers, including PayMongo.

3.3. Customers must provide accurate information necessary for website preparation.

3.4. Additional services outside the purchased plan may require separate charges and customer approval.

3.5. Payment confirmation does not constitute completed website delivery.

4. WEBSITE PREPARATION AND DELIVERY

4.1. Webtulz provides done-for-you initial setup according to the purchased plan.

4.2. Delivery periods are estimates and may depend on payment confirmation, submission of requirements, customer cooperation, and technical circumstances.

4.3. Customers are responsible for the accuracy and legality of submitted business information and materials.

4.4. Website handover occurs when Webtulz provides access to the completed website or confirms delivery.

4.5. Additional requests after handover may be treated as separately chargeable services, subject to customer approval and applicable law.

5. WEBSITE ACCESS AND EDITING

5.1. SOLO includes access to edit supported existing website content.

5.2. HERO includes editor access and additional content publishing through the supported structured format.

5.3. CORE includes editor and design access after handover.

5.4. Customers are responsible for protecting their account credentials.

5.5. Customer-initiated changes that cause website errors may require separately chargeable assistance, subject to applicable law and agreed support obligations.

6. DOMAINS, HOSTING, AND EMAIL

6.1. SOLO includes hosting on an assigned Webtulz subdomain.

6.2. HERO and CORE include a .COM domain and business email according to their respective annual plans.

6.3. Domain registration is subject to availability and applicable registry rules.

6.4. Domain and business email services included with annual plans depend on continued renewal.

6.5. Non-renewal may result in the expiration or discontinuation of the included domain, email, and applicable annual services.

6.6. Website continuity under a Webtulz subdomain is governed by Section 2.3 of these Terms.

6.7. Webtulz does not guarantee uninterrupted operation of third-party infrastructure.

7. RENEWALS AND SERVICE CHANGES

7.1. HERO and CORE are annual services requiring renewal.

7.2. Customers are responsible for completing renewal payments before expiration.

7.3. Non-renewal may result in the expiration of applicable domain, email, and other annual services, subject to the website continuity provisions in Section 2.3.

7.4. Changes to pricing or inclusions will be communicated through official channels where applicable.

7.5. Changes will not retroactively alter completed purchases unless agreed or required by law.

8. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate business information.
• Submit content they are authorized to use.
• Use their websites for lawful purposes.
• Maintain account security.
• Review delivered website content.
• Avoid unlawful, misleading, or infringing activities.
• Comply with applicable laws and third-party requirements.

Webtulz may decline or suspend services involving serious violations, subject to applicable law.

9. RETURN AND REFUND POLICY

9.1. Nature of Services

Webtulz provides digital website services, not physical products. Physical product returns therefore do not apply.

9.2. Cancellation Before Setup

Customers may request cancellation before paid website setup begins.

Where no setup work has been performed and no non-recoverable third-party charges have been incurred, the customer may be eligible for a full refund, subject to applicable law.

Where services have already been performed or third-party charges have been incurred, refund eligibility will be reviewed based on the circumstances and applicable consumer protection laws.

9.3. Cancellation After Setup Begins

Once website preparation has started, refund eligibility will be assessed according to the work performed, the circumstances of the request, and applicable law.

9.4. Completed or Delivered Services

Customers may report defects, incomplete agreed deliverables, or material differences from the purchased service.

Webtulz will review the concern and determine an appropriate resolution, which may include correction, completion, or a refund where warranted.

9.5. Third-Party Charges

Domain registrations, renewals, email activations, and other third-party services may involve non-reversible charges.

Refund determinations will consider applicable provider conditions and customer rights under Philippine law.

9.6. Duplicate or Incorrect Payments

Verified duplicate payments or incorrect charges may qualify for correction or refund.

9.7. Refund Requests

Customers may submit refund requests to:

support@webtulz.com

Please provide:

• Customer or business name
• Transaction reference
• Payment date and amount
• Reason for the request
• Relevant supporting information

Webtulz will acknowledge and review the request according to its published customer support schedule.

Approved refunds will generally be processed through the original payment method when supported by the payment provider.

Actual crediting periods depend on the payment provider and financial institution.

9.8. Consumer Rights

Nothing in this policy limits or waives rights and remedies that cannot legally be excluded under Philippine law.

10. DISPUTE RESOLUTION POLICY

10.1. Customer Complaints

Customers may submit complaints regarding payments, website delivery, service quality, plan inclusions, or account access to:

support@webtulz.com

10.2. Complaint Information

Customers should provide relevant transaction information and a clear description of the concern.

10.3. Review and Resolution

Webtulz will review complaints fairly and in good faith.

Possible resolutions include:

• Service clarification
• Website correction
• Completion of agreed work
• Billing adjustment
• Refund where appropriate
• Other mutually acceptable remedies

10.4. Response Time

Webtulz aims to acknowledge customer complaints within 24 hours on business weekdays.

Complaints received outside regular support hours, during weekends, or on public holidays will generally be reviewed on the next business day.

Resolution times may vary depending on the nature and complexity of the concern.

Customers may be requested to provide additional information when necessary.

10.5. Escalation

Unresolved complaints may be escalated for further review by Webtulz management.

Customers retain their rights to seek assistance from appropriate government agencies, payment providers, or lawful dispute resolution channels.

10.6. Payment Disputes

Webtulz will cooperate with legitimate payment investigations and provide relevant records when legally appropriate.

10.7. Applicable Law

These Terms and related disputes are governed by applicable laws of the Republic of the Philippines, without limiting mandatory consumer protections.

11. INTELLECTUAL PROPERTY

11.1. Customers retain ownership of original materials they lawfully own and provide to Webtulz.

11.2. Customers authorize Webtulz to use submitted materials as necessary to provide purchased services.

11.3. Third-party templates, software, plugins, fonts, and other licensed resources remain subject to their respective licenses.

11.4. Purchasing a website service does not automatically transfer ownership of proprietary website platforms or third-party software.

12. THIRD-PARTY SERVICES

Webtulz may use external providers for hosting, domains, email, payments, and website functionality.

These services may be subject to third-party terms, technical limitations, and availability.

Webtulz will take reasonable steps to address issues within its control.

13. LIMITATION OF LIABILITY

Webtulz will use reasonable care and skill in delivering its services.

Webtulz does not guarantee specific sales, revenue, search engine rankings, or business results.

To the extent permitted by law, Webtulz is not responsible for indirect or consequential losses caused by circumstances outside its reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

14. PRIVACY AND DATA PROTECTION

Webtulz handles personal information in accordance with its published Privacy Policy and applicable Philippine data protection laws.

Privacy Policy:

https://www.webtulz.com/privacy

15. CHANGES TO THESE TERMS

Webtulz may update these Terms to reflect operational, service, or legal changes.

The latest version will be published on the official Webtulz website with its effective date.

Material changes affecting existing agreements will be handled in accordance with applicable law.

16. BUSINESS AND CONTACT INFORMATION

Registered Business Name:

Webtulz IT Solutions

Official Website:

https://www.webtulz.com

Customer Support Email:

support@webtulz.com

Registered Business Address:

3985 Gen. Malvar St., Bangkal, Makati City, Philippines

DTI Registration Number:

5834125

Customer Support Hours:

Monday to Friday, 1:00 PM–5:00 PM (Philippine Time), excluding public holidays.

Customers may submit inquiries outside regular support hours. Messages received outside these hours will generally be reviewed on the next business day.

Weekend or holiday assistance may be provided at Webtulz's discretion, subject to availability.

END OF TERMS AND CONDITIONS